Refund policy

Return Window

You may return items within 30 days of the date you receive them. The 30-day period starts from the delivery date shown in your tracking information.

What We Accept

Returns are accepted for buyer’s remorse as well as for defective or incorrect items, provided the conditions below are met.

Items must be unused, in the same condition you received them, and include all original tags and packaging. Items that show clear signs of wear, damage from normal use, or missing tags cannot be accepted.

Items That Cannot Be Returned

Final sale or clearance items marked as non-returnable
Custom or personalized pieces (if offered)
Items returned after the 30-day window

How to Start a Return or Exchange

Email us at info@pureehlana.shop with your order number and the reason for the return or exchange. We will reply with instructions and a prepaid return shipping label.

We also support exchanges for a different size or style when available. Just let us know what you would like instead when you contact us.

Return Shipping

We provide a prepaid return label and cover the return shipping cost. There are no restocking fees or other hidden charges.

Refund Timing & Method

Once we receive and inspect the returned item, we process the refund within 5 business days. Refunds are issued to the original payment method (card, PayPal, etc.). You will receive an email confirmation when the refund is completed.

Lost or Damaged Return Packages

If a return package is lost or arrives damaged, contact us as soon as possible and include any available tracking or photo evidence. We will work with you to resolve the situation fairly.